Privacy Policy

Wing Snob ("we," "us," or "our") is committed to protecting the privacy and personal information of every individual who visits our website, places an order, or interacts with our food services. This Privacy Policy explains in detail how we collect, use, disclose, store, and protect your personal information when you access or use our website located at snobwing.digital (the "Site") or any related services, applications, or platforms we operate (collectively, the "Services").

Please read this Privacy Policy carefully. By visiting our Site, placing an order, creating an account, or otherwise engaging with our Services, you acknowledge that you have read, understood, and agree to the practices described herein. If you do not agree with this Privacy Policy, please discontinue your use of the Site and our Services immediately.

This Privacy Policy is governed by applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and any other applicable state consumer privacy statutes. Where relevant, we will identify rights specific to California residents and residents of other states with active privacy legislation.

1. About Wing Snob

Wing Snob is a food service business operating through its website at snobwing.digital. We provide customers with the ability to browse our menu, place food orders, engage with promotions, and communicate with our team. As part of operating these services, we necessarily collect and process certain personal information about our customers, visitors, and users.

For any privacy-related inquiries, you may contact us using the following details:

2. Information We Collect

We collect several categories of information depending on how you interact with our Site and Services. The types of information we collect include personally identifiable information, usage data, device information, and data provided through cookies and tracking technologies.

2.1 Personal Information You Provide to Us

When you use our Services, you may voluntarily provide us with personal information. This includes:

• Identity Information: Your first and last name, username, or similar identifier.
• Contact Information: Your email address, telephone number, and delivery address.
• Account Credentials: Username and password if you create an account on our platform.
• Order Information: Details about food items ordered, special instructions, order history, and transaction data.
• Payment Information: Credit or debit card numbers, billing address, and payment method details. Note that payment processing is handled by third-party payment processors, and we do not store full payment card details on our own servers.
• Communications Data: Messages, feedback, reviews, complaints, or other communications you send to us via email, contact forms, or customer service channels.
• Marketing Preferences: Your preferences for receiving marketing communications and promotional offers from us.
• Dietary Information: Any dietary restrictions, allergies, or food preferences you voluntarily share with us for the purpose of customizing your orders.

2.2 Information Collected Automatically

When you visit our Site, certain information is collected automatically through your browser, device, and our server logs. This includes:

• Device Information: Your device type, operating system, browser type and version, device identifiers, screen resolution, and language settings.
• Log Data: Internet Protocol (IP) address, access times and dates, pages viewed, referring URLs, and exit pages.
• Usage Data: Information about how you navigate and interact with our Site, including click-stream data, scroll behavior, time spent on each page, and links clicked.
• Location Data: General geographic location inferred from your IP address. We may also request access to your precise location if you use location-based features (such as finding the nearest Wing Snob location), but only with your explicit consent.
• Cookie and Tracking Data: Information collected through cookies, web beacons, pixels, and similar tracking technologies. Please see Section 8 of this Policy for more detail on our use of cookies.

2.3 Information from Third Parties

We may also receive information about you from third parties, including:

• Third-Party Ordering Platforms: If you place an order through a third-party food delivery platform that partners with Wing Snob, we may receive order and contact information from that platform.
• Social Media Platforms: If you interact with our brand on social media, or if you log in using social media credentials, we may receive your public profile data as permitted by that platform.
• Analytics Providers: Third-party analytics services may share aggregated and anonymized data with us about how users interact with our Site.
• Payment Processors: Our payment partners may share transaction confirmation and fraud prevention information with us.
• Advertising Partners: Our advertising and marketing partners may provide us with information about your interactions with our advertisements across the web.

3. How We Use Your Information

We use the information we collect for a variety of purposes related to the provision, improvement, and promotion of our food services. Specifically, we use your information for the following purposes:

3.1 Service Provision and Order Fulfillment

• To process and fulfill your food orders accurately and efficiently.
• To manage your account, including registration, login, and account preferences.
• To arrange payment processing and handle billing-related inquiries.
• To communicate with you about your orders, including confirmation, preparation status, and delivery updates.
• To provide customer support and respond to your questions, complaints, or feedback.
• To accommodate dietary preferences or allergy-related requests you have provided.

3.2 Analytics and Service Improvement

• To analyze trends in how our Site is used so we can improve functionality and user experience.
• To conduct research and analytics related to customer preferences, popular menu items, and ordering behaviors.
• To monitor the technical performance of our Site and identify technical problems.
• To develop new features, products, menu offerings, or services based on aggregated customer feedback and data.

3.3 Marketing and Promotional Communications

• To send you promotional emails, newsletters, special offers, and loyalty program updates, where you have opted in or where we are otherwise permitted to do so under applicable law.
• To show you targeted advertisements on third-party platforms and websites based on your browsing and ordering behavior.
• To invite you to participate in surveys, promotions, sweepstakes, or other marketing activities.
• To personalize your experience on our Site, including showing you relevant menu recommendations and offers.

3.4 Legal Compliance and Security

• To comply with applicable federal and state laws, regulations, and legal processes.
• To detect, prevent, and investigate fraudulent transactions, identity theft, and other illegal activities.
• To enforce our Terms of Service and other agreements.
• To protect the rights, property, and safety of Wing Snob, our customers, and the public.
• To respond to lawful requests from public authorities, including law enforcement agencies.

4. Sharing Your Information with Third Parties

Wing Snob does not sell your personal information to third parties for monetary compensation. However, we may share your information in the following limited circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers who assist us in operating our business and delivering our Services. These providers are contractually bound to use your personal information only as instructed by us and in compliance with applicable privacy laws. Categories of service providers include:

• Payment Processors: To securely process credit and debit card transactions on our behalf.
• Delivery and Logistics Partners: To coordinate the delivery of food orders to your specified address.
• Cloud Hosting and IT Service Providers: To host and maintain the technical infrastructure behind our Site.
• Customer Relationship Management (CRM) Providers: To manage customer communication histories and support ticketing.
• Email Marketing Platforms: To send newsletters, promotional emails, and transactional notifications on our behalf.
• Analytics Providers: Such as Google Analytics and similar tools, to help us understand how users engage with our Site.
• Advertising and Retargeting Networks: To display relevant advertisements to you across the web and on social media platforms.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in good faith belief that such action is necessary to:

• Comply with a legal obligation, court order, subpoena, or governmental request.
• Enforce our Terms of Service or other applicable agreements.
• Protect and defend our rights, property, or interests, or those of our users.
• Investigate or prevent suspected or actual illegal activity, fraud, or safety issues.

4.3 Business Transfers

In the event that Wing Snob is involved in a merger, acquisition, consolidation, sale of assets, financing, or other similar corporate transaction, your personal information may be transferred to the successor entity or prospective purchaser as part of that transaction. We will notify you via email or a prominent notice on our Site before your personal information becomes subject to a different privacy policy.

4.4 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for research, analytics, marketing, or other purposes. This does not constitute a disclosure of personal information.

5. Data Security

Wing Snob takes the security of your personal information seriously. We implement a combination of technical, administrative, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, destruction, or misuse. Our security measures include:

• Encryption: We use Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption technology to protect data transmitted between your browser and our servers.
• Access Controls: Access to personal information is restricted to employees, contractors, and service providers who have a legitimate business need to access it. All such individuals are bound by confidentiality obligations.
• Secure Payment Processing: We use PCI-DSS compliant third-party payment processors and do not store complete payment card numbers on our own systems.
• Regular Security Audits: We conduct periodic assessments and vulnerability testing of our systems and software infrastructure.
• Data Minimization: We collect only the personal information that is necessary for the specific purposes described in this Policy.
• Incident Response: We maintain procedures for responding to data security incidents, including breach notification protocols consistent with applicable law.

Despite our best efforts, no data transmission over the internet or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you believe the security of any account you might have with us has been compromised), please contact us immediately at [email protected].

6. Your Privacy Rights

Depending on your state of residence and applicable law, you may have a number of rights regarding your personal information. We honor these rights as required by law and as set forth below.

6.1 Rights for All Users

• Right to Access: You have the right to request information about the personal data we hold about you, including the categories of information collected, the purposes for which it is used, and the parties with whom it has been shared.
• Right to Correction: You may request that we correct inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You may request that we delete your personal information, subject to certain legal exceptions (such as when we are required to retain information by law or to complete an outstanding transaction).
• Right to Opt Out of Marketing: You may opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in any promotional email or by contacting us directly.

6.2 Additional Rights for California Residents (CCPA/CPRA)

California residents have specific rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including:

• Right to Know: The right to know what personal information is being collected about you and how it is being used and shared.
• Right to Delete: The right to request deletion of your personal information, with certain exceptions.
• Right to Correct: The right to request correction of inaccurate personal information we maintain about you.
• Right to Opt Out of Sale or Sharing: The right to opt out of the sale of your personal information and the sharing of your personal information for cross-context behavioral advertising.
• Right to Limit Use of Sensitive Personal Information: The right to limit our use and disclosure of sensitive personal information to purposes specifically authorized under the CPRA.
• Right to Data Portability: The right to receive a copy of your personal information in a portable, readily usable format.
• Right of Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. This means we will not deny you goods or services, charge you different prices, or provide a different level or quality of services.

6.3 Rights Under Other State Laws

Residents of other states, including Virginia, Colorado, Connecticut, Texas, and other states with enacted consumer privacy legislation, may also have rights similar to those described above. We honor applicable state privacy rights to the extent required by law. Please contact us to exercise any applicable rights you may have under your state's privacy law.

6.4 How to Exercise Your Rights

To exercise any of the rights described above, please contact us using the following methods:

• Email: [email protected]
• Website: snobwing.digital

We will verify your identity before processing your request. Verification may require you to provide information that matches what we have on file. We will respond to your request within the timeframes required by applicable law (generally 45 days for CCPA requests, with the possibility of a 45-day extension where reasonably necessary).

You may also designate an authorized agent to submit a privacy request on your behalf. Your authorized agent must provide written authorization from you, and we may still require you to verify your identity directly with us.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law. Our general data retention practices are as follows:

When your personal information is no longer needed, we will securely delete, destroy, or anonymize it in accordance with our internal data retention and disposal procedures.

8. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies (such as web beacons, pixels, and local storage) to enhance your experience, analyze Site usage, and deliver targeted advertising.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the Site to function properly and cannot be disabled. They include cookies that enable you to log in, add items to your cart, and complete checkout.
• Performance and Analytics Cookies: These cookies help us understand how visitors interact with our Site by collecting information about page visits, time spent, and errors. This information is aggregated and anonymized.
• Functional Cookies: These cookies allow our Site to remember choices you make (such as your preferred language or region) and provide enhanced, personalized features.
• Targeting and Advertising Cookies: These cookies are used to deliver advertisements that are relevant to you and your interests, and to track the effectiveness of our advertising campaigns.

8.2 Managing Your Cookie Preferences

You may control cookies through your browser settings or our cookie consent tool (where available). Most browsers allow you to refuse cookies or delete existing cookies. Please note that disabling certain cookies may affect the functionality of our Site. For a more detailed description of the cookies we use and how to manage them, please refer to our dedicated Cookie Policy, which is available on our Site.

For California residents, you may opt out of cookies used for cross-context behavioral advertising by using the applicable opt-out mechanism on our Site or by visiting the Digital Advertising Alliance's opt-out page at www.aboutads.info/choices.

9. Children's Privacy

Our Services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, solicit, or use personal information from children under the age of 13, or from minors under the age of 18 without verifiable parental consent.

We do not direct any of our content or marketing specifically at children. If we become aware that we have inadvertently collected personal information from a child under 13 without appropriate parental consent, we will take prompt steps to delete that information from our records.

If you believe that a minor has provided us with personal information without appropriate consent, please contact us immediately at [email protected] so that we can take appropriate action. Our practices are consistent with the requirements of the Children's Online Privacy Protection Act (COPPA).

10. International Data Transfers

Wing Snob is a United States-based business and our operations, servers, and data storage are primarily located in the United States. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where privacy laws may differ from those in your country of residence.

By using our Services and providing us with your personal information, you acknowledge that your information may be transferred to and processed in the United States. We take steps to ensure that any international transfer of data complies with applicable legal requirements and that appropriate safeguards are in place to protect your personal information.

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, and our Services are made available to you, any transfer of your personal data to the United States will be conducted in accordance with applicable international transfer mechanisms, which may include Standard Contractual Clauses approved by the relevant authorities.

11. Third-Party Links and Services

Our Site may contain links to third-party websites, platforms, or services that are not operated or controlled by Wing Snob. For example, we may link to social media platforms, review sites, delivery partner platforms, or payment gateways. This Privacy Policy does not apply to those third-party sites, and we are not responsible for their privacy practices.

We encourage you to review the privacy policies of any third-party site you visit before providing them with your personal information. The inclusion of a link on our Site does not imply our endorsement of that third party's privacy practices.

12. Do Not Track Signals

Some web browsers have a "Do Not Track" (DNT) feature that sends a signal to websites indicating that you do not wish to be tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. As a result, our Site does not currently respond to DNT browser signals. However, you may still opt out of certain tracking activities through the methods described in Section 8 of this Policy.

13. FTC Act Compliance

Wing Snob operates in compliance with the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive acts or practices in commerce. Our privacy practices are designed to be transparent, fair, and consistent with what we represent to our customers. We do not engage in deceptive data collection practices and we honor the privacy choices and rights of our customers as described in this Policy.

If you believe that Wing Snob has engaged in an unfair or deceptive privacy practice, you have the right to file a complaint with the Federal Trade Commission (FTC). Information on how to file a complaint with the FTC is provided in Section 15 of this Policy.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time and for any reason. When we make changes, we will revise the "Last Updated" date at the top of this Policy. If we make material changes that significantly affect your rights or how we use your personal information, we will notify you by sending an email to the address associated with your account, by posting a prominent notice on our Site, or through another appropriate means of communication.

We encourage you to review this Privacy Policy periodically to stay informed about our data practices. Your continued use of our Services after any changes to this Policy have been posted constitutes your acceptance of those changes. If you do not agree to the revised Privacy Policy, you should discontinue use of our Services and may request deletion of your account and personal information.

15. Filing Complaints with Data Protection Authorities

If you believe your privacy rights have been violated and you are not satisfied with our response, you have the right to file a complaint with the appropriate regulatory authority. Below is information about the relevant authorities in the United States:

15.1 Federal Trade Commission (FTC)

The FTC enforces federal consumer protection and privacy laws, including the FTC Act. You may file a complaint with the FTC online at:

• Website: www.ftc.gov/complaint
• Phone: 1-877-382-4357 (1-877-FTC-HELP)

15.2 California Privacy Protection Agency (CPPA)

California residents who believe their rights under the CCPA/CPRA have been violated may file a complaint with the California Privacy Protection Agency (CPPA):

• Website: cppa.ca.gov
• Address: California Privacy Protection Agency, 2101 Arena Blvd., Sacramento, CA 95834

15.3 California Attorney General

California residents may also file a complaint with the California Attorney General's Office:

• Website: oag.ca.gov
• Phone: 1-800-952-5225

15.4 Other State Attorneys General

Residents of other states may contact their respective state attorney general's office for assistance with privacy-related complaints. Most state attorney general offices maintain consumer protection divisions that handle privacy-related matters.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We are committed to addressing your privacy concerns in a timely and transparent manner.

We aim to respond to all privacy-related inquiries within 30 business days. For requests submitted under the CCPA/CPRA or other applicable state privacy laws, we will respond within the timeframes mandated by those laws (generally 45 days, with a possible 45-day extension where necessary).