Refund Policy

Last Updated: April 7, 2026

1. Introduction

Wing Snob ("we," "us," "our," or "the Company") operates through the website snobwing.digital and takes pride in delivering high-quality food products and experiences to our customers. We understand that issues can occasionally arise with food orders, deliveries, or online purchases. This Refund Policy has been designed to be fair, transparent, and in compliance with applicable United States consumer protection laws, including guidelines established by the Federal Trade Commission (FTC).

By placing an order with Wing Snob, you agree to the terms outlined in this Refund Policy. If you do not agree with any part of this policy, we encourage you to contact us before making a purchase.

For any refund-related inquiries, you may reach us at:

• Email: [email protected]
• Website: snobwing.digital

2. Eligibility Conditions for Refunds

Not every order will automatically qualify for a refund. Wing Snob evaluates refund requests on a case-by-case basis and considers the following eligibility conditions:

2.1 Eligible Scenarios

• Incorrect Order: You received items different from what you ordered (wrong flavors, wrong quantity, or missing items).
• Food Quality Issues: The food you received was demonstrably spoiled, undercooked, or failed to meet basic food safety standards.
• Damaged Items: Products arrived in a condition that rendered them inedible due to packaging failure or mishandling during delivery.
• Non-Delivery: Your order was confirmed and charged but never delivered or picked up through no fault of your own.
• Duplicate Charges: Your payment method was charged more than once for the same order due to a system error.
• Allergen Mislabeling: You received a product that contained an allergen not disclosed in the item description, resulting in a health concern.
• Technical Errors: A malfunction on our website or ordering platform caused an unintended charge or order placement.

2.2 General Eligibility Requirements

To qualify for a refund, your request must also meet the following general requirements:

• The refund request must be submitted within the applicable timeframe as outlined in Section 3.
• You must provide proof of purchase (order confirmation number, receipt, or transaction ID).
• Where applicable, photographic evidence of the issue (damaged goods, incorrect items) must be provided.
• The issue must be directly attributable to Wing Snob or its delivery partners, and not the result of customer error, such as providing an incorrect address.

3. Timeframes for Refund Requests

Timely reporting is essential for us to investigate and resolve your issue appropriately. The following timeframes apply to refund requests:

4. Non-Refundable Items and Situations

Certain items and circumstances are not eligible for refunds. Wing Snob will not issue refunds in the following situations:

• Change of Mind: Refunds will not be issued simply because you changed your mind after placing or receiving an order.
• Partially Consumed Items: If you consumed a significant portion of the order before reporting a quality issue, a full refund may not be granted (see Section 6 for partial refunds).
• Customer Error: If you placed an order with incorrect customizations, selected the wrong items, or provided an incorrect delivery address, you are not automatically entitled to a refund.
• Promotional or Discounted Items: Items purchased through special promotions, flash sales, or using discount codes may be non-refundable unless the issue falls under an eligible scenario listed in Section 2.1.
• Gift Cards and Vouchers: Gift cards and prepaid vouchers are non-refundable once purchased and activated.
• Late Requests: Refund requests submitted outside the specified timeframes in Section 3.
• Subjective Taste Preferences: Wing Snob cannot issue refunds based on personal taste preferences if the food was prepared correctly as described on the menu.
• Delivery Delays Caused by Third Parties: Delays caused by factors beyond our control, such as extreme weather, traffic, or third-party delivery platform issues, do not automatically qualify for a refund.

5. How to Request a Refund

We have made the refund request process as straightforward as possible. Please follow these steps to submit your request:

Step-by-Step Refund Request Process

1. Gather Your Information: Before contacting us, collect the following details:
   • Your order confirmation number or receipt
   • The date and time of your order
   • A clear description of the issue
   • Photographic evidence (if applicable — e.g., damaged packaging, wrong items)
   • The payment method used
2. Contact Wing Snob: Submit your refund request via one of the following channels:
   • Email: [email protected] — Include all relevant details and attachments in your email.
   • Online Form: Visit snobwing.digital and navigate to the Contact or Support section to submit a refund request form.
3. Receive a Confirmation: Once we receive your request, we will send you a confirmation email acknowledging receipt, typically within 1–2 business hours during operating hours.
4. Investigation Period: Our customer support team will review your claim, which may include verifying your order details, reviewing photos, and consulting with our preparation or delivery partners. This process typically takes 1–3 business days.
5. Resolution Notification: You will receive an email notifying you of our decision. If your refund is approved, the notification will specify the refund amount and the estimated processing time.
6. Refund Issuance: Approved refunds will be processed according to the timeframes described in Section 7.

6. Partial Refunds

In some situations, a partial refund may be more appropriate than a full refund. Wing Snob may issue a partial refund under the following circumstances:

• Partially Incorrect Orders: If only a portion of your order was incorrect or missing, you will receive a refund for only the affected items rather than the entire order.
• Partially Consumed Orders: If you consumed part of an order before discovering an issue with the remaining portion, the refund will be proportional to the unconsumed portion.
• Minor Quality Deviations: If the food quality was below standard but not entirely unacceptable, a partial refund or store credit may be offered at our discretion.
• Late Delivery Compensation: In cases where delivery was significantly delayed but the food was ultimately received, a partial refund or discount on a future order may be offered as a goodwill gesture.

All partial refund amounts will be communicated clearly in the resolution notification email.

7. Refund Processing Times by Payment Method

Once a refund is approved, the time it takes for funds to appear in your account depends on your original payment method:

8. Exchange Policy

Wing Snob offers exchanges under limited circumstances, given the perishable nature of food products.

8.1 Eligible Exchanges

• In-Store/Pickup Orders: If you discover an error with your order at the time of pickup (e.g., wrong flavor, wrong size), you may request an immediate exchange before leaving the location, subject to availability.
• Incorrect Items Delivered: If you received the wrong item, we may offer a replacement delivery at no additional charge, depending on availability and your location's operational hours.

8.2 Exchange Limitations

• Exchanges are not available for partially or fully consumed items.
• Exchanges are subject to menu availability at the time of the exchange request.
• Exchanges for delivery orders may not always be logistically feasible. In such cases, a refund or store credit will be offered instead.
• Exchanges based purely on preference changes after ordering are not permitted.

9. Cancellation Policy

Due to the real-time nature of food preparation, our cancellation window is limited. Please review the following cancellation terms carefully:

9.1 Order Cancellation Timeframe

• Within 5 Minutes of Placing the Order: You may cancel your order for a full refund if the kitchen has not yet begun preparing your food. Contact us immediately via email at [email protected] or through the platform you used to order.
• After 5 Minutes: Once food preparation has begun, cancellations are generally not accepted, and refunds will not be issued for change-of-mind cancellations.

9.2 Cancellations Initiated by Wing Snob

Occasionally, Wing Snob may need to cancel an order due to unforeseen circumstances, including but not limited to:

• Ingredient unavailability
• Operational closures due to emergencies
• System or payment processing errors

In such cases, you will receive a full refund processed within 1–3 business days, and we will notify you by email as soon as possible.

9.3 Third-Party Platform Orders

If your order was placed through a third-party delivery platform (e.g., DoorDash, Uber Eats, Grubhub), the cancellation and refund policy of that platform will also apply. We encourage you to review those platforms' policies in conjunction with ours.

10. Dispute Resolution Process

Wing Snob is committed to resolving all refund-related disputes fairly and efficiently. If you are dissatisfied with the outcome of your refund request, you have the following options:

10.1 Internal Escalation

If your initial refund request has been denied or you believe the resolution was not adequate, you may escalate the matter by:

1. Replying to your original resolution notification email with the subject line "Refund Escalation — [Your Order Number]."
2. Providing any additional evidence or context that supports your claim.
3. Our senior customer support team will review your escalation within 3–5 business days and provide a final internal decision.

10.2 Chargeback Rights

As a consumer in the United States, you have the right to initiate a chargeback through your bank or credit card issuer if you believe you were charged for a product or service you did not receive, or if a transaction was unauthorized. We encourage you to contact us first to resolve the matter directly before initiating a chargeback, as chargebacks may take longer to resolve and can have additional consequences for your account.

10.3 Consumer Protection Resources

If you believe your consumer rights have been violated, you may also file a complaint with:

• Federal Trade Commission (FTC): www.ftc.gov or call 1-877-382-4357
• Consumer Financial Protection Bureau (CFPB): www.consumerfinance.gov
• Your State Attorney General's Office

10.4 Informal Resolution Preference

We strongly prefer to resolve all disputes informally and directly with our customers. Most issues can be quickly resolved with open communication, and we are always willing to work with you to find a fair solution. Please do not hesitate to reach out to us before pursuing external channels.

11. Store Credit Option

In some cases, instead of or in addition to a monetary refund, Wing Snob may offer store credit as a resolution. Store credit:

• Is applied directly to your Wing Snob account or issued as a promo code.
• Can be used on any future order placed through snobwing.digital.
• Is typically issued within 24 hours of approval.
• Has an expiration period of 90 days from the date of issuance unless otherwise stated.
• Cannot be exchanged for cash or transferred to another account.

You may choose between a monetary refund or store credit where both options are offered. We will always ask for your preference before issuing store credit.

12. Policy for Third-Party Delivery Platforms

Wing Snob partners with third-party delivery platforms to expand our service area. If your order was placed through one of these platforms, please be aware of the following:

• Refunds for delivery fees charged by third-party platforms are subject to that platform's own refund policy and are not within Wing Snob's direct control.
• For issues related to food quality, incorrect items, or Wing Snob-specific concerns, you may contact us directly even if the order was placed through a third-party platform.
• Refunds processed through third-party platforms may take longer and follow their respective timelines.

13. Governing Law and Compliance

This Refund Policy is governed by and construed in accordance with the laws of the United States of America. Wing Snob operates in compliance with applicable federal consumer protection laws, including the FTC Act (15 U.S.C. § 45), which prohibits unfair or deceptive acts or practices in commerce. Customers in California may also have additional rights under the California Consumer Privacy Act (CCPA/CPRA) and other California-specific consumer protection statutes.

Nothing in this Refund Policy is intended to limit or waive any rights you may have under applicable federal, state, or local law.

14. Changes to This Refund Policy

Wing Snob reserves the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website at snobwing.digital. The "Last Updated" date at the top of this page will reflect the most recent revision. We encourage you to review this policy periodically. Continued use of our services after any changes constitutes your acceptance of the updated policy.

15. Contact Information for Refund Requests

For all refund inquiries, questions about this policy, or to submit a refund request, please contact us through any of the following channels: