Terms of Service

Effective Date: April 7, 2026  |  Last Updated: April 7, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Wing Snob ("Company," "we," "us," or "our"), governing your access to and use of the Website located at snobwing.digital and all related services, content, features, and functionality offered by Wing Snob.

By accessing the Website, placing an order, creating an account, or otherwise interacting with our services, you represent and warrant that:

• You are at least eighteen (18) years of age or the age of majority in your jurisdiction;
• You have the legal capacity to enter into binding contracts under applicable law;
• You are not prohibited by law from purchasing food products or using online ordering services in the United States;
• All information you provide to us is accurate, complete, and current; and
• Your use of the Website does not violate any applicable federal, state, or local law.

If you are accessing or using this Website on behalf of a business, organization, or other entity, you represent and warrant that you have the authority to bind that entity to these Terms, and all references to "you" shall include both you individually and that entity.

These Terms apply to all visitors, users, customers, and others who access or use the Website and our services, including but not limited to online ordering, catering inquiries, promotional offers, and any other digital interaction with Wing Snob.

2. Description of Services

Wing Snob is a food service business operating in the United States. Through our Website at snobwing.digital, we offer the following services (collectively, the "Services"):

• Online Menu Access: Browsing our food and beverage menu, including descriptions, pricing, ingredients, allergen information, and promotional items;
• Online Ordering: Placing orders for food and beverages for pickup or delivery, subject to availability and geographic restrictions;
• Account Creation and Management: Creating and managing a customer account to save preferences, track order history, and access loyalty benefits;
• Catering and Special Orders: Submitting inquiries and requests for catering services, bulk orders, or special occasion orders;
• Promotional Offers: Accessing exclusive deals, discount codes, limited-time offers, and loyalty reward programs;
• Customer Support: Communicating with our team for assistance with orders, complaints, feedback, or general inquiries;
• Nutritional and Allergen Information: Accessing available nutritional data and allergen disclosures for menu items; and
• Digital Communications: Receiving updates, newsletters, and promotional communications where you have opted in to receive such communications.

We reserve the right to modify, suspend, discontinue, or restrict access to any aspect of our Services at any time, with or without prior notice, and without liability to you. Menu items, pricing, availability, and service areas are subject to change without notice. Not all menu items or services may be available in all locations or at all times.

Wing Snob may partner with third-party delivery platforms and services. Use of any third-party platform is subject to that platform's own terms of service and privacy policy. We are not responsible for the acts or omissions of any third-party delivery partner.

3. User Accounts and Registration

Certain features of our Website may require you to create an account. When creating an account, you agree to:

• Provide accurate, truthful, current, and complete information during the registration process;
• Maintain and promptly update your account information to keep it accurate and current;
• Maintain the confidentiality of your account credentials, including your username and password;
• Accept responsibility for all activities that occur under your account, whether or not authorized by you;
• Notify us immediately at [email protected] if you suspect any unauthorized use of your account or breach of security; and
• Not share your account credentials with any third party or allow any other person to access your account.

Wing Snob reserves the right to suspend or terminate your account at any time for any reason, including but not limited to a violation of these Terms, fraudulent activity, or inactivity. We are not liable for any loss or damage arising from your failure to protect your account credentials.

4. User Obligations and Prohibited Activities

As a condition of your access to and use of our Website and Services, you agree to comply with all applicable federal, state, and local laws, regulations, and ordinances. You further agree to use the Website only for lawful purposes and in accordance with these Terms.

4.1 Prohibited Activities

You expressly agree that you will NOT engage in any of the following prohibited activities:

• Fraudulent Conduct: Submitting false, misleading, or fraudulent orders, payment information, or personal details; engaging in chargebacks or payment disputes in bad faith;
• Unauthorized Access: Attempting to gain unauthorized access to any portion of the Website, other user accounts, computer systems, or networks connected to the Website through hacking, password mining, or any other means;
• Automated Scraping: Using any robot, spider, scraper, crawler, or other automated means to access the Website for any purpose without our express written permission;
• Interference: Disrupting, interfering with, or corrupting the integrity or performance of the Website, servers, or networks connected to the Website;
• Malicious Code: Uploading, transmitting, or distributing any viruses, malware, ransomware, Trojan horses, or other harmful or disruptive code;
• Impersonation: Impersonating any person or entity, including Wing Snob, its employees, or other users;
• Intellectual Property Infringement: Copying, reproducing, modifying, distributing, displaying, or creating derivative works of any content on the Website without prior written authorization;
• Unlawful Use: Using the Website or Services in connection with any illegal activity, including but not limited to fraud, money laundering, or violations of food safety laws;
• Harassment: Harassing, threatening, abusing, or discriminating against any person, including Wing Snob staff, in connection with the use of our Services;
• Spam: Sending unsolicited commercial messages, promotional communications, or spam through any feature of the Website;
• Circumvention: Attempting to circumvent any security feature, content protection mechanism, or access control on the Website;
• Resale: Reselling, sublicensing, or commercially exploiting any aspect of our Services without our express written consent; and
• Abusive Returns or Refund Schemes: Systematically exploiting refund or complaint procedures in a manner that is abusive, deceptive, or intended to obtain free goods or services.

Any violation of these prohibitions may result in immediate termination of your access to the Website and Services, and may expose you to civil and/or criminal liability under applicable law, including the Computer Fraud and Abuse Act (18 U.S.C. § 1030) and other federal and state statutes.

5. Ordering, Payment, and Pricing

5.1 Order Placement

When you place an order through our Website, you are making an offer to purchase food products or services in accordance with these Terms. All orders are subject to availability and acceptance by Wing Snob. We reserve the right to refuse, cancel, or modify any order for any reason, including but not limited to product unavailability, errors in pricing or descriptions, or suspected fraud.

An order confirmation communicated to you via email or on-screen notification does not constitute final acceptance. We reserve the right to cancel confirmed orders if we are unable to fulfill them due to operational limitations or circumstances beyond our control.

5.2 Pricing

All prices displayed on the Website are in United States Dollars (USD) and are subject to change without prior notice. Prices do not include applicable taxes, delivery fees, service charges, or gratuity unless otherwise stated at checkout. Tax amounts will be calculated and displayed prior to the completion of your order.

While we make every effort to ensure pricing accuracy, errors may occur. If a pricing error is identified before or after your order is placed, we reserve the right to cancel the order and provide a full refund of any amounts charged.

5.3 Payment

We accept payment through the methods specified on our Website at the time of checkout, which may include major credit cards, debit cards, and third-party payment processors. By submitting payment information, you represent and warrant that you are authorized to use the payment method provided and authorize us to charge the total order amount, including taxes and applicable fees.

All payment transactions are processed through secure, third-party payment processors. Wing Snob does not store full credit card or debit card numbers on its servers. Your payment information is subject to the privacy policy and terms of our payment processor(s).

5.4 Refunds and Cancellations

Our refund and cancellation policy is subject to the specific terms communicated at checkout and through our customer support channels. Generally, once an order has been prepared or dispatched, cancellations may not be possible. If you experience a quality issue with your order, please contact us within a reasonable time at [email protected] and we will assess each situation on a case-by-case basis in accordance with applicable consumer protection laws.

6. Allergen and Nutritional Information

Wing Snob makes every reasonable effort to provide accurate allergen and nutritional information for menu items. However, our food products are prepared in a shared kitchen environment where allergens such as peanuts, tree nuts, dairy, eggs, wheat, soy, fish, and shellfish are present. We cannot guarantee that any menu item is completely free from cross-contamination with allergens.

If you have a severe food allergy or dietary restriction, you assume all risk associated with ordering from Wing Snob. We strongly encourage you to contact us directly at [email protected] before placing an order to discuss your specific dietary needs. Wing Snob expressly disclaims liability for any allergic reaction or adverse health event arising from consumption of our food products.

7. Intellectual Property Rights

All content on the Website, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, digital downloads, data compilations, and software, is the exclusive property of Wing Snob or its content suppliers and is protected by United States copyright law (17 U.S.C. § 101 et seq.), trademark law (15 U.S.C. § 1051 et seq.), and other applicable intellectual property laws.

The Wing Snob name, logo, trade dress, slogans, and all other marks used on the Website are trademarks or service marks of Wing Snob. Nothing in these Terms grants you any right to use any trademark, service mark, logo, or trade name of Wing Snob without our prior express written consent.

Subject to these Terms, Wing Snob grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Website for your personal, non-commercial use only. This license does not include the right to:

• Reproduce, distribute, display, or transmit any content from the Website;
• Modify, create derivative works of, or reverse engineer any portion of the Website;
• Use any data mining, robots, or similar data gathering or extraction tools;
• Use the Website or its content for any commercial purpose without our express written consent; or
• Sell, sublicense, or transfer your access rights to any third party.

Any unauthorized use of the Website's content or intellectual property may result in immediate termination of your license and may subject you to civil and criminal penalties under applicable law. If you believe that any content on the Website infringes upon your intellectual property rights, please notify us at [email protected].

8. Third-Party Links and Services

The Website may contain links to third-party websites, applications, or services that are not owned or controlled by Wing Snob. These links are provided solely for your convenience and do not constitute an endorsement, sponsorship, or recommendation by Wing Snob of those third parties or their content, products, or services.

Wing Snob has no control over the content, privacy policies, or practices of any third-party website or service and accepts no responsibility for them. We encourage you to review the terms and privacy policies of any third-party website or service that you visit. Your interactions with third-party websites and services are solely between you and such third parties.

9. Disclaimers

9.1 "As-Is" Basis

9.2 Service Availability

Wing Snob does not warrant that the Website will be available at all times, that access will be uninterrupted, that the Website will be free of errors or defects, that defects will be corrected, or that the Website or the servers that make it available are free of viruses or other harmful components. We reserve the right to suspend, modify, or discontinue any aspect of the Website at any time without notice.

9.3 Accuracy of Information

While Wing Snob makes reasonable efforts to ensure the accuracy of menu descriptions, pricing, allergen information, and other content on the Website, we do not warrant that such information is always complete, accurate, or current. We disclaim any liability for errors, inaccuracies, or omissions in the content of the Website.

9.4 FTC Compliance

Wing Snob complies with the Federal Trade Commission Act (15 U.S.C. § 41 et seq.) and FTC regulations governing unfair or deceptive acts or practices in commerce. All claims made about our products and services are truthful and substantiated. Any testimonials or reviews displayed on the Website reflect the genuine opinions of customers and are not fabricated or materially misleading.

10. Limitation of Liability

11. Indemnification

You agree to defend, indemnify, and hold harmless Wing Snob, its parent companies, subsidiaries, affiliates, and their respective officers, directors, employees, agents, licensors, and service providers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms;
• Your use of the Website or Services, including but not limited to your user content, conduct, or interactions with other users;
• Your violation of any third-party rights, including intellectual property rights, privacy rights, or proprietary rights;
• Your violation of any applicable federal, state, or local law or regulation;
• Any claim that information or content you submitted to the Website caused damage to a third party; or
• Any fraudulent, negligent, or willful misconduct on your part.

Wing Snob reserves the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification by you. You agree to cooperate fully with Wing Snob's defense of such claims. You agree not to settle any such matter without the prior written consent of Wing Snob.

12. Privacy and Data Protection

Your use of the Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes how we collect, use, store, and disclose your personal information in accordance with applicable law, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) for California residents, as well as the Federal Trade Commission Act and other applicable federal and state privacy laws.

By using the Website, you consent to the collection and use of your information as described in our Privacy Policy. If you do not agree to our Privacy Policy, please discontinue use of the Website.

13. Governing Law and Jurisdiction

These Terms of Service and all matters arising out of or relating to your use of the Website or Services shall be governed by and construed in accordance with the laws of the United States and the laws of the State in which Wing Snob primarily operates, without regard to its conflict of law provisions.

To the extent that any dispute cannot be resolved through arbitration as described in Section 14, you agree to submit to the personal and exclusive jurisdiction of the federal and state courts located within the United States for the resolution of any disputes, claims, or controversies arising out of or relating to these Terms or your use of the Website. You hereby waive any objection to the exercise of jurisdiction over you by such courts and to the laying of venue in such courts.

Nothing in these Terms shall be deemed to waive, preclude, or otherwise limit the right of either party to seek injunctive or other equitable relief from a court of competent jurisdiction in order to prevent irreparable harm pending the resolution of a dispute.

14. Dispute Resolution and Arbitration

14.1 Informal Resolution

Before initiating any formal dispute resolution proceeding, you agree to first contact Wing Snob at [email protected] to describe the nature of your dispute and seek an informal resolution. We will make a good-faith effort to resolve the dispute within thirty (30) calendar days of receiving your written notice. If we are unable to resolve the dispute informally within that period, either party may proceed with formal dispute resolution as set forth below.

14.2 Binding Arbitration

Except as otherwise provided herein, and to the fullest extent permitted by applicable law, you and Wing Snob agree that any dispute, claim, or controversy arising out of or relating to these Terms, your use of the Website, or the Services (collectively, "Dispute") shall be resolved through binding individual arbitration rather than in court. This agreement to arbitrate is intended to be broadly interpreted and applies to all Disputes regardless of the legal theory upon which they are based.

The arbitration shall be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, as amended by these Terms. The AAA's Consumer Arbitration Rules are available at www.adr.org. The arbitration shall be conducted in English. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

14.3 Class Action Waiver

14.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may bring an individual action in small claims court for disputes that fall within the jurisdictional limits of such court. Either party may also seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidential information.

14.5 Arbitration Opt-Out

You may opt out of the binding arbitration agreement by sending written notice of your decision to opt out to [email protected] within thirty (30) days of first agreeing to these Terms. If you opt out of arbitration, disputes shall be resolved exclusively in the courts described in Section 13.

15. Term and Termination

These Terms shall remain in full force and effect for as long as you continue to access or use the Website or Services. Wing Snob reserves the right, in its sole discretion, to:

• Terminate or suspend your access to the Website and Services at any time, with or without cause and with or without prior notice;
• Delete your account and any associated data in accordance with our Privacy Policy;
• Refuse to provide Services to any person or entity at any time for any reason; and
• Permanently ban any user who engages in prohibited activities or repeated violations of these Terms.

Upon termination of these Terms or your account, all licenses and rights granted to you under these Terms shall immediately cease and terminate. You must immediately discontinue all use of the Website and Services.

Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to Sections 7 (Intellectual Property Rights), 9 (Disclaimers), 10 (Limitation of Liability), 11 (Indemnification), 13 (Governing Law and Jurisdiction), 14 (Dispute Resolution and Arbitration), and 17 (Severability).

16. Changes to These Terms

Wing Snob reserves the right to modify, update, or replace these Terms at any time at its sole discretion. We will provide notice of material changes by:

• Updating the "Last Updated" date at the top of this page;
• Posting a notice on the Website's homepage or a prominent area of the Website; and/or
• Sending an email notification to the address associated with your account, where required by applicable law.

Your continued use of the Website or Services after the effective date of any revised Terms constitutes your acceptance of those revised Terms. If you do not agree to the revised Terms, you must stop using the Website and Services immediately. We encourage you to review these Terms periodically to stay informed of any updates.

Changes to these Terms will not apply retroactively to disputes that arose before the effective date of such changes, except where required by applicable law.

17. Severability

If any provision of these Terms is found by a court of competent jurisdiction or an arbitrator to be invalid, illegal, unenforceable, or in conflict with any applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable, or if it cannot be so modified, it shall be severed from these Terms. The remaining provisions of these Terms shall continue in full force and effect and shall not be affected or impaired by the invalidity or unenforceability of any individual provision.

The parties further agree that if any portion of the Class Action Waiver set forth in Section 14.3 is found to be unenforceable, the entire arbitration agreement in Section 14 shall be deemed null and void, and the dispute shall proceed in a court of competent jurisdiction as set forth in Section 13.

18. Entire Agreement and Waiver

These Terms of Service, together with our Privacy Policy and any other legal notices, policies, or agreements published by Wing Snob on the Website, constitute the entire agreement between you and Wing Snob with respect to your use of the Website and Services, and supersede all prior and contemporaneous agreements, representations, warranties, and understandings, whether written or oral, relating to the subject matter hereof.

No waiver by Wing Snob of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure by Wing Snob to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

Wing Snob's rights and remedies under these Terms are cumulative and not alternative, and are in addition to any rights or remedies available at law or in equity.

19. Force Majeure

Wing Snob shall not be liable for any failure or delay in performing its obligations under these Terms to the extent such failure or delay is caused by circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, fire, flood, earthquake, civil unrest, labor disputes, government actions, supply chain disruptions, power failures, internet or telecommunications outages, or any other event beyond our reasonable control ("Force Majeure Event").

In the event of a Force Majeure Event, Wing Snob will use commercially reasonable efforts to resume performance as soon as practicable and will notify affected customers through available communication channels.

20. California-Specific Rights

For users located in the State of California:

• Under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), California residents have specific rights regarding the collection, use, and disclosure of their personal information. Please refer to our Privacy Policy for details on how to exercise these rights;
• Pursuant to California Civil Code § 1789.3, California users are entitled to the following consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N-112, Sacramento, CA 95834, or by telephone at (800) 952-5210; and
• California residents who are minors under the age of 18 and who are registered users of the Website may request and obtain removal of content or information they have publicly posted on the Website by contacting us at [email protected].

21. Contact Information

If you have any questions, concerns, or comments about these Terms of Service, or if you wish to exercise any rights described herein, please contact Wing Snob using the information below:

We will make every effort to respond to your inquiries within a reasonable time and in accordance with applicable law. For urgent matters related to food safety, allergic reactions, or order issues, please contact us directly by email for the fastest possible response.